FAQ

The City continues to work closely with local, state and federal officials related to the spread of COVID-19. We are in constant communications with the Florida Department of Health and the Centers for Disease Control and Prevention (CDC) to ensure we are taking all the necessary steps and precautions.

We have compiled a list of frequently asked questions below, and will continue to update it going forward. Not finding the answer you need? Please email marketing@bbfl.us. 

Out of an abundance of caution for the safety of everyone during the COVID-19 pandemic, the City  will be restricting all municipal cemetery burials to Monday through Friday.  We are also requesting that all burial services be limited to groups of 10 people or less, in accordance with established guidelines from the Centers for Disease Control and Prevention (CDC). 

Due to the COVID-19 outbreak, the City has temporarily suspended all face to face public meetings. Public participation in meetings will now occur by using communication media technology. City Commission meetings will be held using the GoToWebinar platform. Please visit this link, search for a meeting, and then register online by entering your first name, last name, and your email address.  You will receive a confirmation email with instructions.  


As a result of the Global COVID-19 pandemic, the State of Florida Declaration of Public Health Emergency, and guidance from the Center for Disease Control and Prevention to limit or prohibit public gatherings, the City of Boynton Beach has implemented emergency temporary rules for conducting public meetings. The purpose of the City's temporary action is to limit the spread of the COVID-19 virus in the Boynton Beach Community. The key provisions of an Emergency Ordinance that was taken up by City Commission at its 3/18/2020 meeting are as follows:

•    Members of the City Commission may attend meetings telephonically, without need for a physical quorum being present.
•    Attendance at meetings by members of the public may be limited or prohibited.
•    No action by the City Commission at a meeting closed to the public will be considered a final action of the Commission until:
•   A complete unedited video of the Commission meeting is posted on the City web site for 36 hours, and
•   Members of the public can make their comments on any agenda item telephonically or electronically provided they do so within 48 hours of the first online posting of the meeting video.
•   Commission agenda items which are not the subject of public comments will become final when the 48-hour comment period closes.
•   Commission agenda items which are the subject of public comments will not be final until the next City Commission meeting at which time the Commission will be provided a record of all public comments and the Commission thereafter confirms or amends its previous action.
•   There is a dedicated email address (cityclerk@bbfl.us) and a dedicated telephone line (561-742-6006) for interested parties to communicate their comments.
•   The Clerk will transcribe all telephonic public comments and the transcription together with written public comments will be made part of the record of the Commission meeting.
•    The City's Emergency Ordinance will sunset (end) on April 20, 2020, unless extended further by action of the City Commission.  It will be considered for extension at the April 21, 2020 online City Commission meeting.

To provide public comment prior to the meeting:

  • Email citymanager@bbfl.us by Noon on the date of the commission meeting.
  • Call (561) 742-6006 and leaving a message on the public comment hotline. Messages left on the hotline will be transcribed. Please include your full name and the specific agenda item number(s) for your comments. Comments received by the deadline will be read into the record. Please note that time limits will be enforced so written comments must be limited to no more than 3 minutes. 

To provide public comment during the meeting: 

Advance registration required. To request to speak during the meeting, you can electronically "raise your hand" or type a question using the GoToWebinar platform. The meeting moderator will announce when it is your turn to speak or have your question addressed. Please note that time limits will be enforced so comments must be limited to no more than 3 minutes.

To provide public comment after the meeting:

A complete unedited video of the Commission meeting is posted on the City web site for 36 hours, and
•   Members of the public can make their comments on any agenda item telephonically or electronically provided they do so within 48 hours of the first online posting of the meeting video.
•   Commission agenda items which are not the subject of public comments will become final when the 48-hour comment period closes.
•   Commission agenda items which are the subject of public comments will not be final until the next City Commission meeting at which time the Commission will be provided a record of all public comments and the Commission thereafter confirms or amends its previous action.
•   There is a dedicated email address (citymanager@bbfl.us) and a dedicated telephone line (561-742-6006) for interested parties to communicate their comments.
•   The Clerk will transcribe all telephonic public comments and the transcription together with written public comments will be made part of the record of the Commission meeting.

Currently, only for health and safety related violations – If you have received a violation letter in the past couple of weeks, it is because these letters were still being processed from previous inspections and went out in the mail. 

Questions? Call 561-742-6120.

The Development Department has  made temporary changes to minimize congestion in waiting areas, minimizing required visits to the Department for submittal of applications and  for obtaining information on the City’s development processes and regulations.

  • Certain application types may be filed on-line and submitted as a “drop-off” application.
  • On-site meetings with city staff will be replaced with phone or teleconferences. City staff diligently return phone calls regarding review processes or comments, and requests for teleconferences will be addressed expeditiously contingent on staff availability.
  • The Development lobby will be available only for corrections and to pick up approved permits and documents.  All completed applications with required plans and documents will placed in a designated “inbox” on the counter in the main lobby of City Hall (100 E. Ocean Ave. Boynton Beach.) Dropped off documents must be completed with contact information and addresses or application numbers. This includes applications and submittals for Planning and Zoning.

Submit all Business Tax applications online. To ensure a timely review, applications or other documents must include legible contact information including e-mail address and phone number, and payments (i.e. included with the documents, paid on-line, mailed checks, etc.), must be received prior to any review.  

While the City of Boynton Beach is committed to making reasonable efforts to timely respond to all public records requests in good faith, please note that it may take additional time for the City to respond due to the current COVID-19 pandemic.

Yes! Garbage service is currently continuing as usual.

CHANGES TO REVIEW TIME FRAMES 
WHAT IS YOUR PROJECTED TIME FRAME FOR INITIAL REVIEW?  RESUBMITTALS?         
We are currently at approximately 18 days.

PROJECTS WHERE PLANS ARE APPROVED OR PROJECT IS UNDER CONSTRUCTION
ANY CHANGES TO PICKING UP APPROVED PLANS OR PERMITS?  
Yes, changes have occurred. Building Department lobby is closed to the public. 

Customers will be emailed their documentation when approved.

WHAT IS THE POLICY FOR PLAN APPROVAL EXTENSIONS?    
Response: See below Permit Extensions.
WHAT IS THE POLICY/PROCESS FOR PERMIT EXTENSIONS?
Response:   Please review Florida Statute 252.363. Tolling and extension of permits and other authorizations.

ANY CHANGES TO INSPECTIONS?  
No changes. 

IF YES… WILL THIRD PARTY INSPECTIONS BE AN OPTION? 
Private Providers are always an option exercised through Florida Statute 553.79 and 553.80.  

IF YES… HOW WILL FINAL APPROVAL/CERTIFICATE OF OCCUPANCY BE HANDLED? 
Contractor is responsible to reach out the Building Division intake team when nearing completion of their project to request a CO checklist. Email: BuildingM@bbfl.us

Community Standards understands that many violations may be difficult to remedy during this period of time; therefore, Community Standards personnel are granting extensions of time and are working with customers. If you are able to do so, please email your Community Standards Specialist directly and they will work with you on establishing a new deadline.

Boynton Beach Utilities drinking water is safe from contamination and there will not be any shortages should COVID-19 impact Boynton Beach. For more information, visit this CDC web page regarding municipal water.

For questions regarding Boynton Beach Utility Department, call 561-742-6401.