Filing a Complaint or Appeal
Citizens may file a written complaint or appeal with the Office of Long-Term Resiliency by email at CDBG-DR@Commerce.FL.gov or by mail to the following address:
HUD Complaints
Attention: Office of Long-Term Resiliency
Florida Department of Commerce
107 East Madison Street
The Caldwell Building, MSC 420
Tallahassee, Florida 32399
If the complainant is not satisfied by the Subrecipient’s determination or Florida Commerce’s response, then the complainant may file a written appeal by following the instructions issued in the letter of response. If the complainant has not been satisfied with the response at the conclusion of the complaint or appeals process, a formal complaint may then be addressed directly to the regional Department of Housing and Urban Development (HUD) at
Fair Housing Complaints
Department of Housing & Urban Development
Charles E. Bennet Federal Building
400 West Bay Street, Suite 1015
Jacksonville, FL 32202
Fair Housing Hotline: 1-800-669-9777 (Toll Free) | 1-800-927-9275 (TTY)
Anyone who feels he or she has been discriminated against may file a complaint of housing discrimination: 1-800-669-9777 (toll Free), 1-800-927-9275 (TTY) or www.hud.gov/fairhousing.