Utilities

Boynton Beach Utilities provides drinking water and wastewater services for approximately 112,000 customers in Boynton Beach, neighboring municipalities, and some areas of unincorporated Palm Beach County. The Utility provides stormwater services within City limits.

  • Customer Relations Phone: 561-742-6300
  • After Hours Utility Issues Phone: 561-742-6430

Click here to contact the Utilities Department


Boynton Beach to Flush Water Lines with Chlorine

The City of Boynton Beach Water Utility will temporarily change its water treatment disinfection process to free chlorination beginning Thursday, January 8, 2026, through Thursday, January 29, 2026.

This temporary change is a standard, preventive maintenance practice in which the Utility switches to a stronger disinfection method to ensure the potable water delivered to customers remains of the highest quality. During this period, customers may notice a slight change in the odor or taste of their water. The City’s Drinking Water Distribution System will continue to meet all federal and state water quality standards throughout the chlorination period.

Customers who are particularly sensitive to the taste or odor of chlorine may place an open container of drinking water in the refrigerator for a few hours to allow the chlorine to dissipate.

Due to this temporary change, users of home dialysis machines, owners of tropical fish aquariums, and managers of stores and restaurants with holding tanks for fish and shellfish are advised to seek professional guidance on how to operate their equipment during this period, as the method for removing chlorine residuals differs from removing chloramine residuals from tap water. Any changes will be eliminated once the Utility reverts to its normal disinfection method at the conclusion of the chlorine flush period.

This procedure is a preventive maintenance measure to help maintain the integrity of the City’s Water Distribution System.

For additional information, please contact the Water Quality Division at 561-742-6964, Monday through Friday, 7:00 a.m. to 4:00 p.m.

Light It Up!

The City of Boynton Beach's water tower lights up brilliantly to support and promote a variety of causes, including health issues, disease awareness, national holidays and much more.

Click here to Light Up the Water Tower

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Click Here for Notice to Residents Rate Tier changes-FY 24-25

Do you know what to do if you have a water service line or sewer septic line breakdown on your property?

The city has partnered with Service Line Warranties, a company offering protection plans to Boynton Beach residents for water service line, sewer septic

line and interior plumbing. These plans are optional for homeowners who are concerned about the potential costs associated with an unexpected repair on these utility connections. Visit slwofa.com or call 1-844-257-8795 for more information about the service.

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