About Your Utility Bill
Each customer is billed monthly for service, regardless of occupancy. The bill may include charges for water, sewer, garbage and stormwater and is due when rendered. If payment is not received before the date indicated, it becomes past due and is included in next month's bill. If the past due amount is not received shortly after the past due bill statement date, service is subject to disconnection. No other notice of service disconnection will be given.
Failure to receive a bill does not prevent service interruption. A partial payment is not sufficient to resume water service.
A $40 delinquency fee is charged to any account processed for shut-off due to non-payment, whether or not the service is disconnected. A deposit may be required again if it has already been refunded. The account must be paid in full before service will be restored, so it is very important to pay the bill on time.
You can pay your water bill by using one of the following methods:
- By mail:
City of Boynton Beach Customer Relations
P.O. Box 31803
Tampa, FL 33631-3803
- In person (Monday through Friday, 8 am to 5 pm):
100 E Ocean Avenue
Boynton Beach, FL 33435
(Google Maps Location)
- Pay Online
The City also offers an automatic bank drafting service and payment by credit/ATM cards. Always return the bottom portion of your bill together with your payment to facilitate proper credit to your account. Include the account number on the check.
If you plan to be away for an extended period of time, or if your property will be unoccupied, you may provide the City with a temporary mailing address other than the one listed on the account. The utility bill can then be sent to you during your absence. Simply call our Customer Relations Department and give us the account number and temporary mailing address, and then notify us when you return. You also have the option of having your meter(s) locked while you are out of town. This prevents any unauthorized usage. There is a $20 charge per visit to lock and reinstate service when you return. If you wish to have this done, please call Customer Relations at 561-742-6300.
Water service will be provided to a residence or business once an account is opened. A completed application, proof of authorization for property, (lease, sale, or corporate documentation), a valid Drivers License or valid Identification Card, are required to open an account.
When opening an account, 24- hour notice is required after the deposit has been received before water service is activated.
The amount of the required deposit depends on the size of the meter. Most residences and businesses have 3/4-inch (5/8-inch) meters or 1-inch meters. The deposit amounts are $100 for 3/4-inch or 5/8-inch meters and $125 for 1-inch meters.
For service turned on after hours there is a $55 charge.
New water service that requires installation of a meter normally takes 7 to 10 days to implement and involves additional fees and an on-site inspection. The connection charge to install a ¾-inch (5/8") meter at a site within the city limits is $220 and $275 outside the city limits, plus the $100 deposit. The connection charge to install a 1-inch meter inside the city limits is $255 and $315 outside city limits, plus a deposit of $125. Capital facility charges to pay for expansion of the utilities system also are required for new service installation.
A security deposit is required for each metered account and it is maintained in a non-interest-bearing account. The City refunds utility deposits to residential customers who have maintained a consecutive 12-month satisfactory payment record and have established service for at least 24 consecutive months. A "satisfactory payment record" shall mean that the customer:
- Has not made more than one late payment
- Has not paid with a check refused by the bank
- Has not been disconnected for non-payment
- Has not tampered with the meter
- Has not used service in a fraudulent or unauthorized manner
Commercial accounts are not eligible for refunds until the service is terminated.
If a deposit has been refunded and the account becomes delinquent for more than 30 days, the City may require the customer to pay a new deposit. This deposit shall also be subject to refund as explained above. When service is reconnected, the customer will be required to place a new deposit on account according to the current rate. Upon termination of service, the deposit (if not already refunded) shall be credited against the final bill and the balance shall be refunded by check to the customer.
To discontinue service, notify the City at least 24 hours in advance of the requested date of disconnection. We require a forwarding address, as well as the name of your landlord if you pay rent, or the name of the new owner if the property is being sold. Property owners are responsible for all charges associated with the service address until the actual date of sale, change of occupancy, or permanent disconnection. Bills are produced each month regardless of occupancy or water consumption.